Support & Maintenance
Keep Your Systems Running Smoothly — Always
Empowering Digital Transformation with Agility, Scalability & Innovation
Your business applications, infrastructure, and digital platforms need continuous care to perform at their best.
We provide end-to-end Support and Maintenance services — including L1 to L3 technical support, 24×7 monitoring, bug fixes, performance tuning, and AMC (Annual Maintenance Contract) support — to ensure your systems remain secure, stable, and high-performing.
Our proactive approach minimizes downtime, enhances reliability, and allows your teams to focus on innovation while we take care of the backend.
L1–L3 Technical Support
24x7 Monitoring & Incident Management
Bug Fixes & Performance Optimization
Annual Maintenance Contract (AMC) Support
Support & Maintenance
01
L1–L3 Technical Support
From basic troubleshooting to complex issue resolution, we provide tiered technical support tailored to your business needs.
L1: Basic queries, system checks, and first-level fixes
L2: In-depth problem diagnosis and configuration management
L3: Expert-level bug fixes, code-level support, and system recovery
Get the right level of support exactly when you need it — fast, accurate, and reliable.
02
24x7 Monitoring & Incident Management
We continuously monitor your applications, servers, and cloud environments to detect issues before they impact performance.
Real-time health checks and alerts
Automated incident tracking and escalation
Downtime prevention and quick recovery measures
Continuous performance tracking
Stay ahead of disruptions with proactive, around-the-clock monitoring.
03
Bug Fixes & Performance Optimization
Even the best systems need fine-tuning. Our experts identify and fix recurring issues, optimize code, and enhance application performance.
Application debugging and issue resolution
Code-level performance optimization
Server and database tuning
Regular updates and patch management
Improve speed, stability, and user experience — without costly downtime.
04
Annual Maintenance Contract (AMC) Support
We offer flexible AMC packages designed to deliver consistent performance and predictable costs.
Our AMC support ensures your IT assets, applications, and systems are always up-to-date and well-maintained.
Scheduled maintenance & updates
Priority support and SLA-based response times
Preventive health checks and performance reviews
Transparent reporting and documentation
Ensure long-term reliability and peace of mind with our AMC plans.
01
L1–L3 Technical Support
From basic troubleshooting to complex issue resolution, we provide tiered technical support tailored to your business needs.
L1: Basic queries, system checks, and first-level fixes
L2: In-depth problem diagnosis and configuration management
L3: Expert-level bug fixes, code-level support, and system recovery
Get the right level of support exactly when you need it — fast, accurate, and reliable.
02
24x7 Monitoring & Incident Management
We continuously monitor your applications, servers, and cloud environments to detect issues before they impact performance.
Real-time health checks and alerts
Automated incident tracking and escalation
Downtime prevention and quick recovery measures
Continuous performance tracking
Stay ahead of disruptions with proactive, around-the-clock monitoring.
03
Bug Fixes & Performance Optimization
Even the best systems need fine-tuning. Our experts identify and fix recurring issues, optimize code, and enhance application performance.
Application debugging and issue resolution
Code-level performance optimization
Server and database tuning
Regular updates and patch management
Improve speed, stability, and user experience — without costly downtime.
04
Annual Maintenance Contract (AMC) Support
We offer flexible AMC packages designed to deliver consistent performance and predictable costs.
Our AMC support ensures your IT assets, applications, and systems are always up-to-date and well-maintained.
Scheduled maintenance & updates
Priority support and SLA-based response times
Preventive health checks and performance reviews
Transparent reporting and documentation
Ensure long-term reliability and peace of mind with our AMC plans.
How We Work
Our proven, step-by-step process ensures every project delivers measurable impact — from strategy to long-term success.
Assessment & Transition
We begin by analyzing your current systems, tools, and workflows to design a transition plan with zero disruption.
Monitoring & Maintenance Setup
Our team configures monitoring tools, support dashboards, and escalation protocols for seamless operation.
Continuous Support & Optimization
We provide ongoing technical support, preventive maintenance, and performance reviews to ensure uninterrupted service.
Reporting & Improvement
Regular reports, insights, and performance audits help identify trends, reduce incidents, and continuously improve system reliability.
🚀 Why Choose Us
✅ Dedicated L1–L3 Support Teams
✅ 24×7 Global Support Availability
✅ SLA-driven response and resolution times
✅ Expertise across cloud, web, and enterprise platforms
✅ Proactive issue prevention and performance tuning
Ready to work Together? Build a project with us
Frequently asked Questions
What services does CADENCE TEK offer?
We provide end-to-end IT solutions, including software development, web & mobile app development, cloud computing, cybersecurity, AI & data science, ERP & CRM, and blockchain technology.
How can I get a quote for my project?
You can request a free consultation by filling out our [Contact Form] or emailing us at Our Email with project details. Our team will get back to you with an estimate.
What industries do you serve?
We serve various industries, including finance, healthcare, retail, e-commerce, education, real estate, logistics, and manufacturing.
Where is the company located
304, Zen Square, Opp. Eon Free Zone Road,
Phase II, Kharadi, Pune, Maharashtra 411014
Transforming Public Services with
Digital Innovation
Let's discuss how our proven solutions can modernize your technology
infrastructure while maintaining the highest security standards.